If your livestock does not arrive alive from Advanced Aquatic Ecosystems, LLC, we will gladly give you livestock credit for the purchase price of the item lost. Please note our terms and conditions.
Advanced Aquatic Ecosystems, LLC’s livestock is quarantined for a minimum of three weeks, and will be feeding when it ships. Please note preferred frozen and dried foods that our company uses.
Guarantee Terms and Conditions:
In the rare event of a DOA, please do not discard deceased livestock without authorization. Doing so will void all guarantees.
Advanced Aquatic Ecosystems, LLC, must be notified via email/ phone within one hour of delivery time posted by FedEx, UPS, USPS, or Air Cargo, for DOA items.
Digital photographs must be submitted for any covered livestock loss.
We do not issue credit for shipping costs or refunds for livestock purchases.
Livestock credit is valid for one year from the date it is issued.
Livestock credit may be used to replace a lost item or any against any livestock purchase specifically. We do not offer said credit on drygoods.
Livestock listed as “Expert Only” are not covered by any guarantee, and are the responsibility of the purchaser.
If a delivery is refused for any reason, the purchaser will be held liable for the full cost of the invoice.
Weather related delays, mechanical failure, acts of God, etc., which result in loss will not be covered by Advanced Aquatic Ecosystems, LLC. A claim against the according shipping company must be performed by the purchaser.
Orders shipped to a FedEx, UPS, or USPS holding facility must be picked up within the first three hours of opening/ first three hours of item listed as available for pickup.
Livestock Care/ Preferred Foods:
We strive to keep our marine animals at near natural seawater levels, according to the environment they are collected.
Equatoral reef fish, inverts, and corals will be as follows:
Specific Gravity: 1.025-1.026
In the event of a temperate marine animal purchase, twilight marine animal purchase, or deepwater marine animal purchase, we will provide specifics of said animals.
We feed almost exclusively LRS frozen foods, PE frozen foods, and Hikari frozen foods. Please be prepared to offer your new acquisition these high quality foods for an easier acclimation.
Aquarium Supplies/ Drygoods Warranty:
Aquarium and reptile supplies sold on Advanced Aquatic Ecosystems, LLC’s website, and in our retail store, come with a standard manufacturer’s warranty. In the unlikely event that a product is found to be defective, we recommend that you visit the manufacturer’s website and follow their instructions regarding repair or replacement. We will be happy to provide invoices/ purchase receipts to confirm purchase dates.
Advanced Aquatic Ecosystems, LLC, only offers products from high quality manufacturers. If for any reason you are not happy with the way they handle a problem, or if you are unable to contact them, please let us know. Will will be happy to assist you.